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Frequently Asked Questions (FAQ)

Website Design
Q - I need a website, but I don't know where to start.
A - You don't have to know anything about websites or online marketing to work with us. We help you right from the start! We can handle everything from domain name registration, to creating company logos, web design, marketing and hosting.

Q - How much does a web site cost?
A - Our goal is to provide high quality service at low prices to all our customers. You can enjoy quality service starting at $29.95!

Q - How long does it take to have a web site designed?
A - The time frame is determined by the site's specifications. Most sites can be developed within a few days or up to few weeks.

Q - Does WebsiteKan have to host my site?
A - We prefer to provide the hosting for your website because it makes it easier to manage.


Web Hosting questions
Q - How long does it take to set up an account?
A - Your account will be setup automatically within in few hours of ordering.

Q - I already have my domain name registered, how can I be hosted by HostKan.com?
A - Just signup for one of our plans and send us an e-mail with your domain name and then change the DNS settings listed with your registrar.

Q - Are there any hidden costs, or setup fees?
A - NO setup fees on all web hosting orders.

Q - What is yor name server Information?
A - NameServer1: dns1.Hostkan.com NameServer2: dns2.Hostkan.com.

Q - What method comes with our hosting to see the sites stats?
A - All accounts come with Analog, Awstats, Webalizer, and Last visitors.

Q - What methods of payment do you accept?
A - We accept visa , mastercard , Paypal , Money Bookers , E-gold ,Alertpay.


Control panel
Q - What control panel do you use ?
A - The control panel we use is called cPanel.

Q - How do I access my control panel?
A - You can login to your control panel at http://yoursite.com/cpanel

Q - Is there a manual I can reference to use Cpanel?
A - Yes, access it by clicking here or you can access it within your control panel.

Q - Do you have Documentation for our control panel?
A - Yes, Documentation for control panel, cPanel is available Click here to view it.

FTP
Q - Where can I download a free FTP?
A - We recommend downloading Filezilla FTP click here.

Q - It's not letting me upload my files what's wrong?
A - Make sure you are uploading to the right web directory which is the public_html folder.

Q - Why doesn't my ftp password change when I change my Cpanel password?
A - Allow 24 hours for your FTP password to sync with your Cpanel password.

Q - My FTP is really slow or disconnects often. Why?
A - Go into your FTP options and see if passive mode is checked, if it is, uncheck it. If it is not checked, try checking it.

Q - Why does my FTP fail to connect?
A - If your FTP progam is not connecting properly, here are some possible reasons: 1. Your firewall could be blocking it. 2. Make sure you have the IP address in your welcome email for host name (only the numbers, don't add ftp, www or anything)



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WebsiteKan.com
5725 De Lanaudiere, Montreal Quebec, H2G3A5
Tel (514)277-9743 Fax (514)277-3349 E-Mail info@websitekan.com
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